Agenda and minutes

Venue: Conference Room, Argyle Road, Sevenoaks. View directions

Contact: Democratic Services 01732 227247  Email: democratic.services@sevenoaks.gov.uk

Items
No. Item

1.

Appointment of Chairman

Minutes:

Resolved: That Cllr. Fleming be appointed as Chairman of the Advisory Committee for 2018/19.

2.

Appointment of Vice Chairman

Minutes:

Resolved: That Cllr. Miss Stack be appointed as Vice Chairman of the Advisory Committee for 2018/19.

3.

Minutes pdf icon PDF 58 KB

To agree the Minutes of the meeting of the Committee held on 22 March 2108, as a correct record.

 

Minutes:

Resolved: That the Minutes of the meeting of the Advisory Committee held on 22 March 2018 be approved and signed by the Chairman as a correct record.

4.

Declarations of Interest

Any interests not already registered

Minutes:

There were no additional declarations of interest.

5.

Actions from previous meeting (if any)

Minutes:

There were none.

6.

Update from Portfolio Holder

Minutes:

The Portfolio Holder, and Chairman advised that he had met with Swanley Town Council some months ago and had spoken about the plans for Bevan Place and Meeting Point and that he expected “spades in ground” early next year.

 

He also confirmed that the two other major development sites in the District, Buckhurst 2 Car Park and the hotel were both on schedule, and the hotel had said it would be taking bookings from 6 September 2018, subject to staff being hired and trained by that time.

 

7.

Referrals from Cabinet or the Audit Committee (if any)

Minutes:

There were none.

8.

Annual Complaints report 2017/18 pdf icon PDF 106 KB

Minutes:

The Corporate Customer Services & Delivery Manager introduced the Annual Complaints Report for 2017/18, which updated Members of customer complaints and feedback monitoring for the past year, compared to 2016/17.

 

In response to questions by Members about whether Service Requests had increased because Stage 1 and 2 complaints had fallen, the Corporate Customer Services & Delivery Manager confirmed that this was not the case and there had been no increase in Service Requests.

 

She also advised Members that despite the increased digital service that the Council provided, customer contact with Reception and the Contact Centre had increased, with many still wanting person-to-person contact. This was said to be similar across the Kent county.

 

The Chairman commended the work that had been put in across the Council, and thanked the Corporate Customer Services & Delivery Manager for the report.

 

Public Sector Equality Duty

Members noted that consideration had been to impacts under the Public Sector Equality Duty.

 

Resolved: That the report be noted.

 

 

 

9.

Work Plan pdf icon PDF 31 KB

Minutes:

The following amendments were made to the work plan:

 

20 September 2018

Update on the reorganising of the Council

Update on Health in All policies

 

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