Agenda and minutes

Policy & Performance Advisory Committee
Thursday, 25th May, 2017 7.00 pm

Venue: Conference Room, Argyle Road, Sevenoaks. View directions

Contact: Democratic Services 01732 227247  Email: democratic.services@sevenoaks.gov.uk

Items
No. Item

1.

Appointment of Chairman

Minutes:

Resolved: That Cllr. Fleming be appointed as Chairman of the Advisory Committee for the ensuing municipal year.

 

(Cllr. Fleming in the Chair)

2.

Appointment of Vice Chairman

Minutes:

Resolved: That Cllr. Miss Stack be appointed as Vice Chairman of the Advisory Committee for the ensuing municipal year.

 

3.

Minutes pdf icon PDF 30 KB

To agree the Minutes of the meeting of the Committee held on 23 March 2017, as a correct record

 

Minutes:

Resolved: That the Minutes of the meeting of the Committee held on 23 March 2016 be approved and signed by the Chairman as a correct record.

4.

Declarations of Interest

Any interests not already registered

Minutes:

There were not additional declarations of interest.

5.

Actions from previous meeting (if any)

Minutes:

There were none.

6.

Update from Portfolio Holder

Minutes:

The Portfolio Holder, and Chairman, updated Members on some of the Council projects. The Bradbourne car park was completed on 7 April 2017 and in total cost £5.3 million. Out of the 20 premium bays available 14 had already been allocated. At the planning application process 450 individual responses had been received against the planning application, however since opening only 1 letter of complaint had been received. Work on the hotel had started and it was anticipated to open in April 2018.

 

It was expected that the planning application for the Buckhurst 2 Car park would go to committee in September or October 2017. There were three stages around the development and some comments from the first consultation had been taken into consideration.  Different options were being explored for the White Oak Swimming Centre and the three other sites owned in Swanley.

7.

Referrals from Cabinet or the Audit Committee

Minutes:

There were none.

8.

Annual Complaints Report 2016/17 pdf icon PDF 107 KB

Minutes:

The Corporate Customer Services & Delivery Manager presented a report which updated Members regarding formal customer complaints received for the year 2016/17, as compared to 2015/16. She responded to questions of clarification. Members requested information regarding lessons learned and the Ombudsman annual letter be brought to a future meeting.

 

Public Sector Equality Duty

 

Members noted that consideration had been given to impacts under the Public Sector Equality Duty.

 

Resolved: That the report be noted.

9.

Customer Experience Project pdf icon PDF 21 KB

Minutes:

The Corporate Customer Services & Delivery Manager presented a report which updated Members on the Council’s new website, which was the most improved public sector website in the last quarter. A demonstration of some of the new features on the website, including: pay, apply, report and book which were some of the features it was expected that customers would be looking for. The Corporate Customer Services & Delivery Manager responded to questions, and advised that a post implementation review would take place in 6 months when more detailed analytics would be received.

 

Public Sector Equality Duty

 

Members noted that consideration had been given to impacts under the Public Sector Equality Duty.

 

Resolved: That the report be noted.

10.

Work Plan pdf icon PDF 16 KB

Minutes:

Members were advised of the following additions to the work plan:

 

5 October 2017 – Corporate Plan

30 November 2017 – Customer Experience Project and Customer complaints

 

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