Members considered a report setting out performance indicators and targets for 2013-2014.  Each year the Council undertakes a thorough review of the performance indicators it adopts and the performance targets it sets to continue to support the improvement of services and to enable the Council to deliver on its vision and promises to the Community.  The report recommended that data was collected against 52 local performance indicators.  For each performance indicator there was also a performance target for 2013/14.

The Chairman noted that there had been a detailed discussion at the Strategy and Performance Advisory Committee.  It was suggested that the Advisory Committees, in consultation with Chief Officers, may wish to review stretch targets.   The Chairman also reported that whilst all performance indicators were available to Members through the Covalent system n the Members portal, at Committee meetings Members would be reviewing those targets focused on outcomes.

The Policy and Performance Manager reported that the corporate planning process was now underway and there would be a greater focus on outcome based indicators. 

Members also noted the suggestion made by the Strategy and Performance Advisory Committee that performance indicators LPI IT 001 – Percentage of IT Service Desk Calls resolved within the agreed time, and LPI FM 001 – Percentage of Facilities Management Service Desk calls resolved in agreed time, be removed from those reviewed by Members as they related more to management activity.

Resolved: That

(a)   That the performance indicators to be reported on by the Council for 2013/14 be approved; and

(b)   That the performance targets to be set for 2013/14 be approved.